Frequently Asked Questions
What types of payment are accepted?
How much do I have to pay when ordering my class ring?
Do you have any payment plans for purchasing class rings?
When can I order my class ring?
What if I missed you at school?
How long will it take to receive my class ring?
How will I know when my class ring is being delivered and how do I pay the balance?
Is there a warranty on my Jostens class ring?
What is the best process to have my class ring repaired or resized?
What do I do if my class ring is lost or stolen?
How many announcements do I need?
What is proper Announcement Etiquette?
What if my address changes throughout the year?
How should my graduation gown fit me and what if it does not?
How do I care for my graduation gown?
What do I wear underneath my gown on graduation day?
When will my graduation products come in, how will I receive them?
What happens if I move before graduation?
Jostens of Northern Michigan
216 Munson Ave. Suite B
Traverse City, MI 49686
Mailing Address: Jostens, PO Box 89, Traverse City, MI 49685
Phone: (231) 947-4030
Fax: (231) 947-8614
Email:
What types of payments are accepted?
Jostens of Northern Michigan accepts the following forms of payment:
Cash, Money Order, Personal Check, Mastercard, Visa, Discover, American Express
***Please Note: Personal Checks Are Not Accepted For Final Payment When Product Is Being Delivered At School
How much do I have to pay when ordering my class ring?
A $50.00 Deposit is requested when ordering your Class Ring. You can pay-in-full or take advantage of one of our payment plans as well (see below). If the $50.00 Deposit is an issue for you, please contact our office to set up an Individual Lay-A-Way Plan.
Do you have any payment plans for purchasing class rings?
There are several payment plans that you can choose from:
- Make a minimum $50.00 down payment and pay the remaining balance at the time of delivery.
- J-PAY Plan which divides the total cost of the ring into four equal monthly payments charged to your existing debit or credit card. No deposit is required when using this plan
- “Zero Down” Individual Lay-A-Way Plans – Please contact our office to set up an Individual Lay-A-Way Plan (231) 947-4030.
When can I order a ring?
To ensure you receive an in school discount on your Class Ring, order on Class Ring Order Day(s), during your school order week. If this time of year doesn’t work for you, we are always available to assist you with your Class Ring order. You can mail your order into us, phone your order into us or visit our website and design your Class Ring on-line anytime throughout the year.
How long will it take before I receive my Class Ring?
Class Rings will be delivered to you at your school within eight weeks. If you are not able to pick up your Class Ring when it’s being delivered, the Class Rings will come back to our office. Once the Class Ring is paid in full, we will deliver the Class Ring to you at school or mail it directly to your house.
***Please Note: Some schools have Ring Delivery Events set up for the students and the delivery time may vary due to this event.
Is there a Warranty on a Jostens Class Ring?
Every Jostens Class Ring comes with a Free Lifetime Limited Warranty. The Jostens Lifetime Limited Warranty includes:
- repair of defects in workmanship and materials
- complete ring replacement if defects cannot be repaired
- replacement of damaged stones
- ring resizing
- restoration of original ring finish
- change of your date should your graduation year change
- remanufacturing of your ring should you change schools
***These services are provided for the lifetime of the ring, FREE of Charge.
BRAND NEW!!! You now have the opportunity to change your design-a-side's, one time only, at no charge while you are still in school.
What is the best process to get my Class Ring resized?
Option One: See us anytime we are visiting your school. We always have our Class Ring Sizer available and can pick up your Class Ring for re-sizing.
Option Two: Notify our office of your need to have your Class Ring resized. The next time we are at the school (normally within two weeks), we will have you called down to the office to size your finger and pick up your ring.
Option Three: You can mail or bring your Class Ring directly to our Jostens of Northern Michigan Office – Let us know if you need a sizer sent out prior to you mailing us the Class Ring.
***Please Note: Once we have the Class Ring, the actual repair will take about three weeks and ship directly back to you. Make sure to provide us with an accurate address & phone number when sending in your Class Ring.
What do I do if I lost my class ring?
Every Jostens Class Ring has an Insurance Plan placed on it. If your ring if it is lost or stolen, Jostens will replace your Class Ring one time over the first four years of owning it for a small deductible. To make a warranty claim for a lost or stolen ring call our Warranty Service Center at (800) 854-7464, or click here for a “Lost Ring Claim Form”.
If you are looking for more Insurance Coverage, Jostens now offers an Extended Ring Protection Plan (ERP). For $19.95, you can add six years of Insurance coverage to your Class Ring for a total of ten years. This option is available on all order forms as well as after the point of purchase. Feel free to contact our office at anytime to add this additional coverage.
How many Announcements do I need?
An average student in Northern Michigan typically orders 40-50 Announcements. It all depends on how big or small your family is and how many people you plan on inviting to your graduation / graduation party.
There are typically extra Announcements available in the spring on a first-come first-serve basis. To ensure you have enough Announcements, we recommend ordering on-time in the fall with your class.
What is proper Announcement Etiquette?
We recommend that you use black or blue pen when personally filling out Announcements and addressing them. Write complete addresses on envelopes and try to avoid using abbreviations. Mail your Announcements to in state residents four weeks before the graduation and mail Announcements five weeks prior to graduation for out of state residents.
Additional Announcement & Graduation Etiquette information will be sent with your Graduation Products in the spring.
What do I do if my address changes throughout the year?
If any personal information changes throughout the year, please contact our local office and notify us right away. If the change occurs after delivery, please contact our graduation correction office at (877) 475-7027.
As well, if for some reason there is an error on your address or your name is spelt wrong once you receive the product, please contact our graduation correction office at (877) 475-7027. New product will be sent directly to your home within one week.
How should my graduation gown fit me and what if it does not fit?
Graduation gowns are made to fit each individual. They made to drape loosely on the student. The length of the gown should be, half way between your knee and ankle (mid shin). If the gown does not fit you, please contact our office so we can exchange the gown and get you one that fits.
How do I care for my graduation cap and gown?
Once you have received your graduation cap and gown, we strongly encourage you to try it on. If it fits, hang the gown on a hanger in a clean location. Do NOT iron your gown. If you must de-wrinkle your gown, we recommend you steam it.
What do I wear underneath my gown on graduation day?
Seniors should wear formal to semi-formal attire underneath their graduation gown. Some schools have dress codes for what is to be worn or not worn on graduation day, so we recommend that you check with your high school.
Male Students: Dress Shirt & Tie, Dress Slacks, Dress Shoes (No Sandals / No Tennis Shoes)
Female Students: Nice Dress, Dress Slacks & Blouse, Flat Dress Shoes (High Heels Not Recommended)
***Please Note: If wearing a light color gown, we recommend wearing a light color outfit with no patterns or prints.
When will my graduation products come in and how will I receive them?
Graduation products will be delivered to you at your high school sometime in March or April. Payment information will be sent out early in January with additional delivery information.
What happens if I move before graduation?
If you move before graduation, we will provide you with complete refund for everything you order (minus any products already delivered). Request for refunds must be received prior to June 1, 2010
What if I do not graduate?
If you are unable to graduate for whatever reason, we will provide you complete refund for everything you order (minus any products already delivered). Request for refunds must be received prior to June 1, 2010.
